Healthcare should be simple, accessible, and patient-centered. At Aleris Norway, great care starts with medical expertise - but it’s also about a seamless, efficient experience. From first contact to follow-up, we remove obstacles, reduce waiting times, and improve every step of the journey.
Getting an appointment must be easy
Aleris Norway is the country’s leading private healthcare provider, working alongside the public healthcare system to make high-quality care easier to access, faster, and more patient-centered. With 13 hospitals and medical centers, we provide specialist care for patients referred by public hospitals, private individuals, and those using health insurance.
Most of our patients come to us privately because they prioritize their health and want shorter wait times, access to top medical expertise, and the ability to choose their doctor and appointment time. Over 90% receive an appointment within 10 days, and 80% of private patients use our online booking to secure a same-day or next-day consultation whenever possible.
We care for you where you are
For many, healthcare is not just about treatment—it’s about trust and peace of mind. Getting an appointment should be simple, and care should fit into daily life. Patients today expect healthcare to be just as intuitive and accessible as other services, which is why we develop smart digital solutions to enhance every step of the patient journey.
From the moment they enter our facilities, patients receive clear guidance on their phone for mobile check-in and waiting zones. When their visit is complete, they receive a secure payment link, making mobile payments quick and effortless—an option chosen by 90% of our patients.
For those seeking care from home or on the go, we offer digital services with direct access to general practitioners, dermatologists, physiotherapists, and psychologists – no matter where they are in Norway.
Local access to specialist care
A seamless healthcare experience also means having access to the right care in the right place. Aleris has doubled its activity in recent years, increasing availability at all hospitals and medical centers and expanding capacity in five of Norway’s largest cities.
We move quickly to establish new services where there is a demand—especially when public hospitals signal that they cannot meet patient needs in certain areas. As a trusted partner in the healthcare system, we help ensure faster access to specialist care for more people, reducing pressure on public hospitals.
Happy care givers, happy patients
A perfect patient journey is about being met with warmth, expertise, and personal attention. That’s why we invest in creating a workplace where healthcare professionals thrive. Our employee surveys show consistently strong engagement, with our ambassador index improving year after year. 98% of our employees feel safe speaking up about mistakes—an essential factor for both a healthy work environment and patient safety.
When our employees feel supported and valued, they deliver better care and work more efficiently which of course has an impact on clinical results and business. 98% of our patients say they would recommend Aleris to others. We are incredibly proud of this result.
It's not about treating illness
A great patient experience starts with engaged healthcare professionals. We are committed to being a workplace where people thrive, develop professionally, and feel valued. When our teams feel supported, they deliver better care. Happier employees lead to better clinical results, a stronger organisation, and of course, better patient experiences.
Our annual employee surveys show:
- 98% of employees feel safe speaking up about mistakes—a key factor for both a healthy workplace and strong patient safety.
- 99% report feeling equally treated, regardless of background.
- Our ambassador index continues to rise each year, well above industry benchmarks.
We are proud to know that 98% of our patients say that they would recommend Aleris.
Exceeding expectations – every step of the way
At Aleris, we believe that great healthcare isn’t just about treating illness—it’s about making the entire process effortless and reassuring.
Patients should feel supported, seen, and cared for from the first contact to full recovery. That’s why we continuously refine and improve the patient experience. Aleris is not just a healthcare provider, but a place where patients feel safe, respected, and met with expertise that exceeds expectations. Because your health should always be on your terms.
